Terms & Conditions

Set out below are the terms on which The Cindy Knight Clinic provides service to its clients. Please ensure that you have read and fully understood them prior to booking any treatments.

General

Our treatments are only available to patients over the age of 18 years.

We offer a no obligation consultation with one of our clinical practitioners – appointments with our Doctors require a deposit of £25 which can be used to part-pay for a treatment. The length and nature of the consultation will depend on the treatment being discussed. During this consultation you will have the opportunity to have your questions answered and receive advice on suitable treatments that will help you get the results you are hoping for. At the end of the consultation we will give you an overview which will include information on how long the treatment might take and the costs involved.

Reservations

We highly recommend that you schedule your appointments at least one week in advance to ensure that your preferred time and treatment or service is available.

Appointments and Cancellation Policy

All doctors, nurses and therapists at are trained and approved in accordance with the company’s treatment protocols and therefore The Cindy Knight Clinic does not guarantee continued treatment with a named Doctor Nurse or therapist.

If you are unable to attend your appointment, we require 24 hours’ notice. If you fail to attend an appointment without giving due notice, we may charge a cancellation fee and require you to pay for all future treatments in advance. Clients who have purchased a course of treatment but fail to attend their appointment will be charged for their missed treatment.

Late arrival may result in reduced treatment time or forfeiting of the appointment. The Cindy Knight Clinic will endeavour to ensure that your appointment runs to time; however, should we need to cancel or postpone your appointment at short notice, we will make every effort to contact you in advance.

Prior to your appointment we will inform you of any preparation required in advance of your treatment. Failure to follow the guidelines may result in cancellation of your appointment, reduced treatment time, or additional fees being charged.

We do not provide refunds for cancelled or missed appointments. Cancellation is accepted over the phone or in person at the clinic. Cancellation via e-mail or our booking system is accepted. Please refrain from leaving voice message regarding cancellations.

Please note clients can reschedule their existing booked appointment for a maximum of three times. Any further rescheduling will be at the discretion of the Cindy Knight Clinic.

Children

We kindly request that you do not bring children to your appointments, unless you bring another adult with you who will care for them whilst you have treatment. Please note that children are not permitted to accompany you into the treatment room, and cannot be left alone as we are unable to look after/supervise them.

Courses of treatments

All treatments purchased as a course must be paid for in full in advance of the first treatment. There is no time limit regarding the use of said treatments unless we have had no contact with you for three years.

Please note that treatment exchanges are available upon discretion.

Payments

All treatment bookings must be paid for in full, on arrival at the clinic, prior to treatment commencing.

If you have paid for a course of treatments and are subsequently unable to complete the course, we may offer you a partial refund at our discretion. (Note: treatments or courses that have been bought with discounts will be calculated based on full list price per course and per treatment).

You have 7 working days to cancel the service, beginning the day after you made a booking. If your treatment starts within the cancellation period then your right to cancel ends the day you start treatment.

Please be aware that the booking fees are non-refundable unless you cancel 24 hours before your appointment time.

Purchased products are non refundable. However The Cindy Knight Clinic may agree to exchange the product (unopened/original packaging) for another product of same value.

Treatment suitability

We will always assess whether treatment is suitable for you, or likely to be successful, prior to any treatment being carried out. If not, we will inform you as to the reasons why. You will only be liable for the cost of the initial consultation, where applicable.

Laser treatments

We will advise you on treatment price and the number of treatments we believe it might take. As each patient is different and responds differently to laser, it may take more treatments than quoted. Whilst laser treatment is effective in the majority of patients, a small percentage may fail to respond. Unfortunately, if you are a non-responder no refund will be given in respect of treatments already given.

Liability

Cindy Knight Clinic will not be liable in contract or otherwise for any economic loss (including, without limitation, loss of profit), or for any other special, indirect or consequential loss or damage arising out of, or in connection with, its provision of any goods and/or services to the client.

It is the client’s responsibility to ensure that he or she provide Cindy Knight Clinic with all relevant medical details prior to each treatment. Cindy Knight Clinic will not be liable for any damage that occurs as a result of the client’s failure to disclose such details.

The client agrees to comply with all instructions and/or recommendations given to them by, or on behalf of, Cindy Knight Clinic regarding the care of a treated area. Nothing in these terms of business shall exclude or limit Cindy Knight Clinic’s liability for death or any personal injury resulting from Cindy Knight Clinic’s negligence.

Your right to complain

Cindy Knight Clinic endeavours to treat all its clients appropriately, compassionately and fairly. If, however, you have an issue with any matter in relation to your treatment at the Cindy Knight Clinic, you are entitled to lodge a complaint, either verbally, by telephone or in writing. If you require assistance with making your complaint, Cindy Knight Clinic will be pleased to help.

The member of staff who initially receives the complaint will convey the details to the Practice Manager or their designated deputy, and you will receive a letter within two days of lodging the complaint that an investigation into the matter is under way.